The human-first, AI communication platform for Home Services.
Built for and trusted by home services, Pongg automates your front desk and shows you what every call is worth. Done easy.
Clear call analytics you wouldn't have seen prior
Call recovery
Automation and instant booking
Powered by
$10M pre-seed valuation
84.3%Of calls to home service companies went unanswered outside office hoursRead the study →
Over 50%Of service businesses projected to use an AI receptionist by 2028Read more →
21xHigher odds of qualifying a lead contacted within 5 minutes instead of 30See the research →
24/7Answers after hours, overflow and busy linesSee the product →
Stop ignoring the easiest revenue leak to fix.
Four things Pongg does for every home-service business, from the first missed call to the monthly report.
MR
Incoming · 2:14 AMOffice line busy
Rang 3×P
Answered in 1 ringPongg, as Ridgeline Roofing
AI activeInspection booked · Thu 9:00 AM
Missed call · text sent in 8 seconds
Sorry we missed you! This is Ridgeline Roofing. Want the next open inspection? Tap to book.
Yes, tomorrow morning works.
You're booked for 10:30 AM. See you then.
187Calls recovered
24Jobs booked
$45.6kRevenue captured
- Loaded the roofing playbook
- Added your service area, pricing and hours
- Connected your calendar and CRM
- Tested with you before the first real call
Live in 1 day
Why Pongg?
Other platforms make you build. We hand it to you.
Set up with instructions specific to your business, on one flat monthly rate. No usage or token pricing.
Usage-based AI receptionists
How you're billed
Per minute or per token
One flat monthly price, onboarding included
A busy month
Costs more, and you can't predict the bill
Costs the same. Never a token bill
Setup
You build it yourself
Done for you, with a success manager
Commitment
12-month lock-in
Month to month
The Pongg app
Managing your phone system, done easy.
Every call, lead and booking in one place. Check it from your phone on the job, or pull it up on the big screen back at the office.
Pongg in your pocket.
Manage your office from your phone.
Best for: owners and techs out on the job.Explore the app →At your desk: the dashboard.
Call volume, lead grades and booked revenue at a glance.
Best for: office managers and the big screen back at the office.Explore the dashboard →
How Pongg works
One call, start to finish.
Follow a single call through Pongg. Your team stays first; Pongg handles the rest and writes it all down.
1
Your office answers first
Nothing changes for the caller. Same number, same greeting. When your team is free, the call is theirs. Pongg just listens and writes the summary. We allow multiple phones to ring in your business to increase the chance that someone picks up the phone. All you do is download our app.
MR
Incoming · (512) 555-0143Answered by Maria, office
Rang 2×
Pongg logged the call: transcript, summary, lead grade
2
Nobody free? Pongg picks up
Third ring, after hours, or a busy line. Pongg answers in your company's voice and handles the questions your team already approved, with SOPs and instructions written by you, for your business specifically.
P
Sun, 1:03 AM · after hoursPongg answering as Ridgeline Roofing
AI Agent ActiveThanks for calling Ridgeline Roofing, this is Sam. What's going on with the roof?
Water's coming through the ceiling after last night's hail.
I can get an inspector out tomorrow at 10 AM. The inspection is $89, credited toward any repair. Does that work?
3
Books while they talk
Pongg reads your real schedule, offers a real time, and locks the job in before the caller can dial anyone else. It lands in your CRM and calendar.
Job bookedWed 10:00 AM · Roof inspectionAssigned to Mike · 2418 Cedar Ln
Synced to JobberConfirmation text sentReminder set
4
Text-back in seconds
We help automate clear communication between you and the customer. The caller gets a text and an email with a booking link before they can call the next company on the list.
SMS Automation Intelligence
Alex, thanks for calling Ridgeline Roofing. We've got you scheduled for 4:00pm tomorrow afternoon, at 123 Oak Ave, Dallas, TX. Does all of this look correct?
Can we actually push it to tomorrow before noon?
Absolutely. We've got availability at 10:30am tomorrow, does that work?
5
You see every call
Not just the ones Pongg took. Transcripts, summaries and lead grades for your team's calls too, so you can coach, follow up, and stop guessing.
| Time | Caller | Handled by | Grade | Outcome |
|---|---|---|---|---|
| 10:30 | Alex Mando | Pongg | Hot | Booked |
| 11:12 | Samantha K. | Maria (office) | Warm | Quoted |
| 1:03 AM | Andrea P. | Pongg | Hot | Booked |
| 2:41 PM | Unknown | Filtered | Spam | Blocked |
6
A clear ROI report, every month
Calls recovered, jobs booked, revenue captured, and what you paid. Plain numbers on one page, from your success manager.
Monthly report card · SeptemberRidgeline Roofing
Flat rateCalls recovered187+78%
Jobs booked by Pongg24
Revenue captured$45.6k+33%
Avg job value$2,234
Example figures from a sample account.
Built for your trade
We already know your industry, so you don't build it yourself.
Pongg comes pre-built for your trade with the questions callers actually ask, then tuned to your business. No technical setup on your end.
Everything included, on one flat monthly rate.
No add-ons to unlock. Every Pongg account gets all of it.
Inbound calls 18 included
- 24/7 answering and overflow
- Instant on/off toggle
- Pre-built template for your industry
- Self-learning answers
- Transcripts and summaries
- Call routing
- Live listen-in and interrupt
- Captured-ROI dashboard
- Spam and robocall filtering
- Employee and owner pinging
- Service-area intelligence
- Staff metrics and coaching agent
- Inbound lead grading
- Customer recognition
- Voice options and voice cloning
- Bilingual
- iOS and Android app
Automations 8 included
- Booked jobs straight into your CRM
- Missed-call text-back and email
- Automated confirmations and reminders
- Outbound calls to current customers
- Win-back campaign management
- SMS support and booking
- Web chat support and booking
- Owner introduction MMS to new customers
Customer success Always on
- Done-for-you onboarding
- No 12-month commitment
- In-house success manager
- Monthly ROI health report card
- Instant customizability
- Flat monthly pricing, no token or per-minute charges
- 15+ integrations: Jobber, ServiceTitan, Housecall Pro, HubSpot, Salesforce, GoHighLevel, Zoho, ClickUp, Pipedrive, Zapier and more
Still your business
Pongg works around your team and staff.
Owners ask the same thing first: what happens when a caller throws a curveball? Here's the honest answer.
Pongg runs the call
It follows the answers you approved: service area, pricing, visit fees, hours. It never guesses about your business.
Handles the odd ones
When a caller asks something new, Pongg takes a message, flags it to you with full context, and you approve the answer once. Next time it just knows.
Nothing happens in the dark
Listen to any call live, read the transcript after, and jump in with one tap whenever you want to take it yourself. Toggle Pongg on or off any time.
Your questions answered.
Everything owners ask before they put Pongg on their phones.
Is this replacing my office staff?
No. Your team answers first, every time. Pongg only steps in when they can't: after hours, on overflow, when the line is busy, or during a surge. Think of it as the backup receptionist who never calls in sick and writes everything down.
How long does setup take?
Most businesses are live within a day. We do the setup for you: one call to learn how you run the phones, then we build the agent with your industry template and your rules, connect your calendar and CRM, and test it with you before it takes a real call.
Do I have to change my phone number?
No. You keep your number. Calls forward to Pongg on the schedule you choose: after hours only, when your line is busy, or every call.
What if Pongg doesn't know the answer?
It never makes things up about your business. It takes a message, tells the caller when to expect a callback, and flags you with the full context. You approve the answer once and Pongg uses it from then on.
How is pricing different from other AI receptionists?
Most charge per minute or per token, so a busy month costs more and you can't predict the bill. Pongg is one flat monthly rate that includes onboarding, your success manager and the monthly ROI report. Month to month.
Does Pongg work with my CRM?
Yes. Pongg books directly into Jobber, ServiceTitan, Housecall Pro, Workiz, Service Fusion, AccuLynx, JobNimbus, HubSpot, Salesforce, GoHighLevel, Zoho, Pipedrive, ClickUp, monday.com and more, and connects to anything else through Zapier. If your CRM can connect, we'll make it work.
Can't find an answer to your question? Book a demo
See why the fastest-growing teams use Pongg.
Book a 30-minute demo. We'll call your business line, let you hear Pongg answer, and show you what last month's missed calls were worth.